This Privacy Policy explains how Points Assistant ("we," "us," "our") collects, uses and protects personal information when you use this website or our services. By using this website or submitting a request, you agree to the practices described below.
1. Information we collect
Personal details: full name, email address, and phone number where provided.
Trip details: routes, destinations, travel dates or flexibility, cabin preference, number of travellers, and any preferences or constraints you tell us about.
Points and loyalty information: the programmes and approximate balances you tell us about. We only ever ask for balances you report yourself — never your account logins or passwords.
Payment confirmation: transaction ID and payment status. We do not store or process full card details — all payments are handled by a third-party payment processor.
2. How we use your information
- To carry out the award search or advisory service you've requested
- To communicate with you about your request
- To process payment confirmations
- To improve how we operate
- To meet legal, accounting, or regulatory obligations
We do not use your information for unrelated marketing without your consent.
3. Payment processing
Payments are handled by a third-party payment processor. We do not have access to, and do not store, card numbers, CVV codes, or full billing details. Our payment provider handles that information under its own privacy policy.
4. Data sharing
We do not sell, rent, or trade your personal information. We may share limited information only:
- With service providers strictly necessary to operate the service (for example, our payment processor)
- Where required by law or a legal process
5. Data security
We use reasonable technical and organisational measures to protect your personal information. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
6. Data retention
We retain personal data only as long as necessary to provide the service, maintain business records, and meet legal or tax obligations. Once no longer needed, data is deleted or anonymised.
7. Cookies & analytics
This website may use cookies or analytics tools to understand usage and improve performance. You can control or disable cookies through your browser settings.
8. Third-party links
This website may link to third-party sites, including airline and loyalty programme websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies separately.
9. Your rights (UK GDPR)
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to our legal obligations
- Request a copy of your data in a portable format
- Object to certain uses of your data
You can also complain to the UK Information Commissioner's Office (ICO) if you believe your data has been mishandled.
10. Children's privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of our services after a change constitutes acceptance of the revised policy.
12. Contact
For questions about this Privacy Policy or your personal data, contact us at pointsassistant@gmail.com or via WhatsApp.