Terms and Conditions

1. Nature of the service

We provide an independent award flight research and advisory service. Our service consists of reviewing your request, manually searching for award availability using your points and miles, and presenting the options we find in a written report.

We do not issue tickets, and we never access your loyalty accounts. You always book directly with the airline, using your own points and payment details.

2. The search fee

• The exact search fee is confirmed upfront based on your cabin class and route type (see our pricing page)
• Your request is reviewed by an advisor before any payment is taken, usually within 24 hours, and we may contact you with questions before proceeding
• Once confirmed, we send a secure payment link; the search fee is due before the search begins
• The fee covers our research time, the written report you receive, and the included 15-minute call
• The fee is not a commission and does not depend on whether you go on to book

3. Search window & refund policy

• Each request is actively researched for up to 5 calendar days from the date payment is received
• Award availability is dynamic and may change at any time, for reasons outside our control
• If we have not found a suitable option within those 5 days, we automatically refund 50% of the search fee — you do not need to request this

4. Accuracy of your request

You are responsible for providing complete and accurate information in your request — including your points balances, travel dates, cabin preference, and any constraints that matter to you. Only preferences stated in your original submission are treated as binding when we assess whether an option is suitable.

5. What counts as a suitable option

A suitable option is one that matches the origin, destination, cabin class, and requested dates or agreed flexibility from your original request, and was bookable at the time it was presented to you. Suitable options are assessed at the time we present them and may change or disappear without notice afterwards.

6. Availability changes & booking promptly

Award availability, points pricing, and taxes are controlled entirely by airlines and loyalty programmes, and can change or disappear within minutes — sometimes before you've had a chance to act on them.

If the recommended option disappears within the first 24 hours after we send your report, contact us and we will provide further recommendations at no extra charge. If it disappears after those first 24 hours, a new search — and a new search fee — will be required. No refunds are provided in either case.

7. Booking responsibility

You are responsible for:

• Booking directly with the airline or loyalty programme
• Airline rules, taxes, fees, and any changes made after booking
• Verifying itinerary details before completing your booking

We are not responsible for:

• Airline schedule changes
• Changes to award inventory or pricing after our report is sent
• Airline-imposed fees, surcharges, or restrictions

8. No guarantees

We do not guarantee the availability of award seats, points pricing, taxes or surcharges, or that any option will remain available once presented. All award availability is controlled by airlines and loyalty programmes, not by us.

9. Limitation of liability

To the maximum extent permitted by law: our total liability to you is limited to the amount you paid for the relevant service; we are not liable for indirect, incidental, or consequential losses; and we are not liable for airline actions, loyalty programme changes, or third-party failures beyond our control, including expired or changed availability as described in Section 6.

10. Payment processing

Payments are processed securely via a third-party payment provider. See our Privacy Policy for details on how payment information is handled.

11. Governing law

These Terms are governed by the laws of England and Wales.

12. Changes to these terms

We may update these Terms at any time. Continued use of the service after an update constitutes acceptance of the revised Terms.